Government response model and its influencing factors for the renovation of old residential compounds in the context of urban renewal

The renovation of old residential compounds is an important issue that involves both the public and the government, which influence residents' quality of life and government decision-making. In the context of urban renewal, it is crucial to effectively integrate residents' perceptions and public participation to deepen research. To explore the government's response mode and its influencing factors under public participation, this study selected the core areas (Dongcheng district and Xicheng district) of Beijing as a case study. It employed natural language processing technology and spatial analysis methods to conduct text mining on data from Beijing's 12345 citizen hotline. The results show that: (1) The renovation of old residential compounds primarily addresses basic issues and improvements, with a notable spatial proximity effect. However, improvement-related issues are less frequent, and their spatial distribution is random, with no proximity effect. (2) Basic demands for renovation are prioritized, while the response speed to improvement-related problems is slower, with diverse methods of addressing them. (3) Differences in the types of appeals, the interests of individuals and groups, the timing of appeals, and the emotions expressed by residents are key factors affecting the government's response mode. This study provides an empirical basis and demonstration for the government to effectively promote the renovation of old residential compounds with public participation, and offers significant theoretical support for advancing people-oriented urban renewal.